01 About Tyxena

This online store is operated by Tyxena LLC. Throughout these Terms, the words “Tyxena,” “we,” “us,” and “our” refer to Tyxena LLC.

We provide this website, including its information, products, purchasing features, customer support, and related functionality, collectively referred to as the “Services.”

02 Acceptance of These Terms

By accessing or using the Services, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you must not use the Services or submit an order.

These Terms apply to website visitors, customers, account holders, reviewers, and anyone else who accesses or interacts with the Services.

03 Eligibility

You must have the legal capacity to enter into a binding agreement in your place of residence before purchasing from Tyxena.

If you have not reached the age of legal majority, you may use the Services only with the permission and supervision of a parent or legal guardian.

By submitting an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

04 Product Information

We work to present product descriptions, images, colors, specifications, dimensions, functions, accessories, and usage information as accurately as reasonably possible.

Product colors may appear slightly different because of screen settings, photography, lighting, material variations, or minor manufacturing updates.

Packaging, accessories, controls, labeling, and other minor product details may be updated without materially changing the product’s intended purpose or primary functionality.

We may modify, improve, limit, replace, or discontinue products without prior notice. Product availability is not guaranteed until an order has been accepted and processed.

05 Skincare and Wellness Disclaimer

Unless expressly identified otherwise, Tyxena products are intended for cosmetic, personal-care, and general skincare purposes.

Our products, website content, product descriptions, guides, advertising, and customer-support communications do not constitute medical advice, diagnosis, treatment, or a substitute for advice from a qualified healthcare professional.

Product results may vary depending on skin type, sensitivity, frequency of use, technique, lifestyle, products used alongside the device, and other individual factors. We do not guarantee a particular cosmetic result.

Consult a qualified healthcare professional before using a product if you:

• Have an active or diagnosed skin condition.
• Have recently received facial surgery, injections, laser treatment, chemical peels, or other dermatological procedures.
• Use an implanted electronic or medical device.
• Are pregnant, nursing, taking medication, or receiving medical treatment.
• Are unsure whether a product or treatment mode is suitable for you.

06 Safe Product Use

You are responsible for reading and following the instructions, warnings, charging guidance, treatment times, cleaning directions, waterproof limitations, and maintenance information supplied with each product.

You agree not to:

• Use a product on broken, infected, severely irritated, or inflamed skin.
• Use a product for longer or more frequently than recommended.
• Use incompatible chargers, cables, brush heads, attachments, skincare products, or accessories.
• Submerge a product unless its instructions and waterproof rating expressly permit it.
• Disassemble, puncture, modify, overheat, burn, or improperly repair a product or battery.
• Use electrical products while charging in or near water unless the instructions expressly state that doing so is safe.
• Share personal-use attachments without proper cleaning and sanitation.
• Allow children to use a product without appropriate adult supervision.

Improper use may damage the product, reduce its performance, or cause discomfort, irritation, injury, or other safety risks.

07 Orders and Order Acceptance

Submitting an order is an offer to purchase the selected products. Receiving an automated order confirmation means that we received your order, but it does not necessarily mean that the order has been accepted or shipped.

We may reject, limit, verify, or cancel an order when reasonably necessary, including where:

• A product is unavailable.
• Product, inventory, discount, or pricing information contains an error.
• Payment cannot be authorized or verified.
• Billing or shipping information appears incomplete or inaccurate.
• Fraud, payment abuse, unauthorized activity, or policy misuse is suspected.
• An order appears intended for unauthorized commercial resale.
• Delivery to the supplied address is unavailable.

If we cancel an order after payment has been successfully captured, we will issue the appropriate refund to the original payment method.

08 Pricing, Payment, and Taxes

Prices are displayed in the currency shown on the website or during checkout. Prices, offers, bundles, discounts, and promotions may change before an order is completed.

You agree to provide current, complete, and accurate billing, shipping, contact, and payment information.

By submitting an order, you authorize Tyxena and its payment providers to charge the total amount displayed during checkout, including applicable product charges, shipping fees, and taxes.

Your payment provider may charge currency-conversion, international-transaction, or processing fees. These charges are controlled by your provider and are not charged by Tyxena.

You are responsible for applicable customs duties, import charges, and taxes not collected during checkout where required by your delivery jurisdiction.

09 Promotions and Discount Codes

Promotions, discount codes, free gifts, and special offers may be subject to additional conditions, expiration dates, minimum order requirements, geographic restrictions, and product exclusions.

Unless expressly stated otherwise:

• Only one discount code may be used per order.
• Discounts cannot be applied after an order has been submitted.
• Promotions cannot be exchanged for cash.
• Promotional gifts are subject to availability.
• Discounts may not apply to shipping charges, taxes, or excluded products.

We may cancel or correct a promotion affected by a technical error, misuse, fraud, or inaccurate publication.

10 Shipping and Delivery

Processing and delivery times shown on the website are estimates provided in good faith. They are not guaranteed delivery dates unless we expressly state otherwise.

Delivery may be affected by carrier disruptions, severe weather, holidays, customs procedures, security checks, supply interruptions, incorrect address information, or events outside our reasonable control.

You are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing has begun.

Additional delivery, return-to-sender, storage, or reshipping fees may apply when a shipment cannot be delivered because:

• The supplied address was incorrect or incomplete.
• The customer refused the delivery.
• The customer failed to collect the shipment.
• The carrier could not access the delivery location.

Please review our Shipping Policy for additional information.

Please review our Shipping Policy for additional information.

11 Returns, Refunds, and Exchanges

Return eligibility, return periods, refund procedures, exclusions, required evidence, return shipping responsibilities, and refund processing are governed by our Refund Policy.

Due to hygiene and personal-care considerations, products that have been opened, used, unsealed, or placed in direct contact with the skin may be ineligible for return unless they are defective, damaged, incorrectly supplied, or otherwise eligible under applicable law.

Inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us at info@tyxena.com with:

• Your order number.
• A description of the problem.
• Clear photographs or video showing the product and packaging.
• Any other information reasonably required to review the issue.

Please read our complete Refund Policy before purchasing.

Please read our complete Refund Policy before purchasing.

Nothing in these Terms limits a mandatory consumer right that cannot legally be excluded.

12 Customer Accounts

Where customer accounts are available, you are responsible for protecting your login credentials and for activity conducted through your account.

You must provide accurate account information and promptly update it when necessary.

Notify us immediately if you believe that your account, password, personal information, or payment details have been accessed or used without authorization.

We may restrict, suspend, or close an account where reasonably necessary to investigate fraud, prevent abuse, protect customers, maintain security, or enforce these Terms.

13 Reviews and Customer Content

You may be able to submit reviews, comments, photographs, videos, testimonials, questions, or other content.

You remain responsible for content you submit and confirm that:

• The content is honest and based on your genuine experience.
• You have permission to share the content.
• The content does not infringe another person’s rights.
• The content does not contain confidential or unauthorized personal information.
• Any paid, gifted, or sponsored relationship is properly disclosed.

By submitting content, you grant Tyxena a non-exclusive, worldwide, royalty-free license to host, reproduce, resize, format, publish, display, and use that content in connection with operating and promoting the Services.

We may remove content that is fraudulent, deceptive, unlawful, abusive, threatening, discriminatory, obscene, infringing, irrelevant, or otherwise violates these Terms.

14 Intellectual Property

The website and its original content, design, layout, text, photographs, graphics, videos, product presentation, icons, software, and other materials are owned by or licensed to Tyxena.

We grant you a limited, revocable, non-exclusive, non-transferable right to use the website for personal, non-commercial shopping purposes.

Without prior written permission, you may not:

• Copy, reproduce, republish, or distribute our content.
• Use product images or descriptions for unauthorized commercial purposes.
• Scrape, extract, download, or collect website data through unauthorized automated methods.
• Modify, sell, license, or create derivative works from our content.
• Remove copyright, trademark, or ownership notices.

15 Prohibited Uses

You may not use the Services to:

• Violate any applicable law, regulation, or third-party right.
• Commit fraud or provide false payment, identity, billing, or delivery information.
• Transmit malware, viruses, harmful code, or automated attacks.
• Interfere with website performance, checkout functionality, security systems, servers, or networks.
• Attempt to gain unauthorized access to another customer’s account or information.
• Impersonate another individual, company, or organization.
• Use bots or automated systems to abuse promotions, inventory, checkout, reviews, or customer accounts.
• Submit fraudulent chargebacks, disputes, claims, or return requests.
• Harass, threaten, discriminate against, or abuse another person.

We may restrict access, cancel affected transactions, preserve relevant records, or take other lawful action when a violation is suspected.

16 Third-Party Services

Our Services may rely on third parties including Shopify, payment processors, fraud-prevention providers, fulfillment partners, delivery carriers, analytics providers, advertising platforms, customer-support systems, and external websites.

Third-party services are governed by their own terms, policies, privacy notices, and operating practices.

We are not responsible for the availability, security, content, accuracy, actions, or policies of third-party services except where responsibility cannot legally be excluded.

17 Privacy

Our collection, use, disclosure, storage, and protection of personal information are described in our Privacy Policy.

By using the Services, you acknowledge our Privacy Policy .

By using the Services, you acknowledge our Privacy Policy .

You are responsible for ensuring that personal information you provide is accurate and that you have permission to provide information concerning another person.

18 Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website, content, and Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• Access to the website will always be uninterrupted or error-free.
• Every product will remain available.
• Website content will always be free from technical errors.
• Every product will produce the same result for every customer.
• The Services will be compatible with every browser, device, or third-party system.

Except for warranties expressly provided in writing and warranties that cannot legally be excluded, Tyxena disclaims implied warranties to the maximum extent permitted by law.

19 Limitation of Liability

To the maximum extent permitted by applicable law, Tyxena LLC and its members, employees, contractors, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the Services or products.

This includes, where permitted, loss of profits, opportunity, business, data, reputation, or anticipated savings.

To the maximum extent permitted by law, Tyxena’s total liability arising from a particular order will not exceed the amount paid to Tyxena for the product or order giving rise to the claim.

These limitations do not apply where liability cannot legally be limited or excluded.

20 Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Tyxena LLC and its members, employees, contractors, agents, and service providers from third-party claims, losses, liabilities, and reasonable expenses arising from:

• Your unlawful or unauthorized use of the Services.
• Your violation of these Terms.
• Your infringement of another person’s rights.
• Your misuse, modification, or unsafe use of a product.

This obligation does not apply to the extent a claim was caused by Tyxena’s own negligence, misconduct, or violation of applicable law.

21 Events Outside Our Control

We will not be responsible for a delay or failure caused by events outside our reasonable control, including natural disasters, extreme weather, carrier disruptions, customs delays, labor disputes, supply interruptions, power failures, communication outages, governmental actions, public-health emergencies, or widespread technical failures.

Where reasonably possible, we will take appropriate steps to reduce the effect of such events and communicate material order delays.

22 Governing Law

These Terms and disputes arising from the Services are governed by the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights or jurisdictional protections that apply to you, disputes will be submitted to a court of competent jurisdiction located in Florida.

23 Severability and Waiver

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the greatest extent legally permitted.

The remaining provisions will continue in full force and effect.

Our failure to enforce a right or provision immediately does not waive our right to enforce it later.

24 Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies referenced on the website, constitute the agreement between you and Tyxena regarding your use of the Services.

They replace previous discussions, communications, or proposals concerning the same subject matter, except for a separate written agreement signed by Tyxena.

25 Changes to These Terms

We may update these Terms to reflect changes to our products, Services, business practices, technology, or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes apply from the date they are published unless a later date is stated. Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.

26 Contact Information