Some products are shipped directly from our manufacturing partners or suppliers. After you place an order, the product is sent to the appropriate supplier for processing and fulfillment. Delivery usually takes 7–10 business days, depending on your location.
01 United States Shipping
For orders delivered within the United States, Tyxena offers Standard Shipping for $10.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Please verify your shipping address, apartment or suite number, postal code, telephone number, and email address before submitting your order.
02 How Order Fulfillment Works
Tyxena works with selected manufacturing partners and suppliers to provide and fulfill certain products.
If your order contains multiple products, they may be fulfilled by different partners. Products may therefore be shipped in separate packages and arrive on different days.
You will not be charged an additional shipping fee solely because an order is divided into multiple shipments.
03 Estimated Delivery Time
Standard delivery usually takes 7–10 business days, depending on the destination, supplier location, carrier service, and local delivery conditions.
Business days generally exclude Saturdays, Sundays, and United States federal holidays.
Delivery estimates are provided in good faith but are not guaranteed arrival dates. Circumstances outside our reasonable control may affect the delivery timeframe.
04 Order Processing
After your order is submitted, it may be reviewed for payment authorization, address accuracy, product availability, and fraud prevention before being released for fulfillment.
Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.
Processing is part of the estimated delivery period unless we communicate otherwise.
05 Shipment Tracking
When tracking information is available, it will be sent to the email address associated with your order.
Tracking information may take additional time to become active after a shipping label is created. This means the carrier may have received the shipment information before the package receives its first physical scan.
If your order is shipped in multiple packages, you may receive more than one tracking number.
06 Address Changes
Contact us immediately at info@tyxena.com if you need to correct your delivery address.
We will try to assist, but we cannot guarantee that an address can be changed after an order has been submitted to a supplier or delivery carrier.
Tyxena is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address entered by the customer.
Additional charges may apply if an order must be reshipped because the original address was incorrect or incomplete.
07 Delivery Delays
Delivery may be delayed by circumstances including:
- Severe weather or natural disasters.
- Carrier congestion or operational disruption.
- Holiday periods or unusually high order volume.
- Transportation or supply-chain interruptions.
- Incorrect or incomplete delivery information.
- Product availability or supplier processing delays.
- Security, payment, or fraud-prevention reviews.
- Events outside the reasonable control of Tyxena or its partners.
If we become unable to ship an order within the applicable promised timeframe, we may contact you with an updated estimate and the available options, which may include accepting the delay or canceling the affected unshipped order for a refund.
08 Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Confirm that the shipping address on your order is correct.
- Check your mailbox, porch, reception area, parcel locker, garage, and other secure delivery locations.
- Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
- Allow a short period for carrier tracking to update if the package was marked as delivered early.
- Contact the delivery carrier using the tracking number.
If you still cannot locate the shipment, contact us at info@tyxena.com with your order number and tracking information so we can review the available options.
09 Damaged, Incorrect, or Missing Products
Please inspect your order promptly after delivery.
If a product arrives damaged, defective, incomplete, or different from what you ordered, contact info@tyxena.com and provide:
- Your order number.
- A clear description of the issue.
- Photographs or video showing the product and packaging.
- A photograph of the shipping label where relevant.
Eligibility and resolution procedures are also subject to our Refund Policy .
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{% endif %}10 Refused and Undeliverable Packages
A package may be returned to the sender if the delivery address is incorrect, the recipient is unavailable, the shipment is refused, or the package is not collected within the carrier’s required period.
If an order is returned as undeliverable, contact us so we can review the available reshipping or refund options.
Original shipping charges and additional carrier or reshipping costs may be non-refundable where the failed delivery resulted from incorrect customer information, refusal, or failure to collect the shipment, except where applicable law requires otherwise.
11 Changes to This Policy
Tyxena may update this Shipping Policy to reflect changes to our shipping rates, carriers, fulfillment partners, delivery services, business practices, or legal obligations.
The latest version will be published on this page with an updated revision date.
12 Contact Information
Need help with your delivery?
Contact Tyxena using the information below. Include your order number when your question relates to an existing purchase.
1800 E Merritt Cswy
Merritt Island, FL 32952
United States